Thank you for shopping at ApexMakeup. This Shipping Policy explains how order processing, shipping timeframes, tracking, delivery issues, and related shipping matters are handled for purchases made through https://apexmakeup.com/.
This website is operated by Apex Global Sourcing LLC, doing business as ApexMakeup.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Processing time may be longer during:
Peak shopping periods
Promotional events
New product launches
Holidays and non-business days
Periods of unusually high order volume
Orders are generally not processed, packed, or shipped on weekends or public holidays unless otherwise stated.
2. Shipping Availability
We ship to select destinations supported by our website, shipping partners, and applicable regulations.
Shipping availability may vary depending on:
Destination country or region
Carrier serviceability
Product restrictions
Order size or contents
Customs or import requirements
If shipping is available for your destination, eligible shipping options will usually appear at checkout.
3. Estimated Delivery Time
Estimated delivery times begin after order processing and are not guaranteed.
Delivery speed may vary depending on:
Destination
Shipping method selected
Carrier handling times
Customs clearance
Local delivery conditions
Weather or external disruptions
Delivery estimates shown at checkout or in shipping notifications are approximate only.
4. Shipping Fees
Shipping charges are calculated at checkout unless otherwise stated.
Shipping fees may vary based on:
Delivery destination
Order size and weight
Shipping method selected
Promotional shipping offers, if applicable
Any shipping promotions or free shipping offers are subject to the terms stated at the time of the promotion.
5. Tracking Information
If tracking is available for your order, a shipping confirmation email with tracking details will be sent once the order has shipped.
Please allow time for tracking information to update after the carrier receives the package.
6. Customs, Duties, and Import Charges
For international orders, customs duties, taxes, import fees, brokerage fees, and similar charges may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
ApexMakeup is not responsible for delays, extra charges, or delivery issues caused by customs clearance procedures or local import requirements.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your shipping address before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by:
Incorrect or incomplete addresses
Missing apartment, unit, or postal information
Delivery restrictions at the destination
Refused delivery
If you need to request an address correction, please contact us as soon as possible at support@apexmakeup.com. We cannot guarantee changes once an order has entered processing or shipping.
8. Delivery Delays
While we aim to deliver orders within reasonable timeframes, delivery delays may occur for reasons beyond our control, including:
Carrier disruptions
Customs inspections
Weather conditions
High shipping volume
Operational delays
Local delivery service issues
We are not liable for shipping delays caused by third-party carriers or events outside our reasonable control.
9. Lost, Stolen, or Marked-as-Delivered Packages
If your tracking shows that your order was delivered but you cannot locate the package, please first:
Check around your delivery location
Confirm the shipping address used in your order
Check with household members, building staff, or neighbors
Contact the delivery carrier directly
If you still need assistance, please contact us at support@apexmakeup.com within 7 days of the marked delivery date.
We may assist with carrier claims where appropriate, but we are not responsible for packages lost, stolen, or missing after confirmed delivery by the carrier.
10. Damaged Shipments
If your order arrives visibly damaged, please contact us within 7 days of delivery and include:
Your order number
A description of the issue
Clear photos of the product
Photos of the shipping packaging, if relevant
Shipping damage claims may be handled in accordance with our Refund and Returns Policy.
11. Undeliverable or Refused Packages
If a package is returned to us because it was:
Undeliverable
Refused by the recipient
Unclaimed
Delayed due to incorrect address information
Not cleared through local delivery requirements
any refund may be reduced by original shipping charges, return shipping charges, customs-related charges, and other applicable handling costs.
12. Split Shipments
In some cases, items in the same order may ship separately depending on product availability, warehouse handling, packaging needs, or shipping efficiency.
If this happens, you may receive multiple shipping updates for a single order.
13. Order Status Questions
If you have questions about your order status, shipping updates, or delivery issues, please contact us and include your order number for faster assistance.
14. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
