Find quick answers about orders, shipping, payments, returns, products, and customer support.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards. Payments on ApexMakeup are securely processed through our payment partner, Airwallex.
Is it safe to shop on ApexMakeup?
Yes. We use secure checkout technology and trusted payment processing to help protect your payment and personal information.
Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible at support@apexmakeup.com.
Will I receive an order confirmation email?
Yes. After your order is successfully placed, you will receive an order confirmation email with your order details.
Shipping & Delivery
Do you ship internationally?
Shipping availability depends on destination, applicable shipping options, and current service coverage. Available shipping methods will be shown at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
How long does shipping take?
Delivery times vary by destination, shipping method, customs clearance, and local carrier conditions. Estimated timeframes are shown at checkout where available.
Will I get tracking information?
Yes. If tracking is available for your order, we will send tracking details by email once your package has shipped.
What should I do if my order is delayed?
Shipping delays can happen due to customs, carrier issues, weather, or high shipping volume. If your order appears delayed beyond the expected timeframe, please contact us with your order number.
What happens if I entered the wrong shipping address?
Please email us immediately at support@apexmakeup.com. We cannot guarantee address changes once an order has entered processing or shipping.
Returns, Refunds & Damaged Items
What is your return window?
We accept eligible return requests within 14 days of delivery.
Can I return opened makeup products?
Due to hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return unless they arrived damaged, defective, or incorrect.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery at support@apexmakeup.com and include your order number plus clear photos of the item and packaging.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider and bank processing times.
Do you refund shipping fees?
Shipping fees are generally non-refundable unless the return is due to our error.
Can I exchange a product?
Replacement availability depends on the product and stock status. If a replacement is not available, we may offer a refund or store credit where appropriate.
Products & Quality
What kinds of products do you sell?
ApexMakeup offers makeup essentials for lips, eyes, and face, selected for everyday beauty routines and wearable modern looks.
Are your products suitable for everyday use?
Yes. Our collections focus on practical, easy-to-use beauty products designed for everyday application and comfortable wear.
Do you work with qualified manufacturers?
Yes. We work with experienced manufacturing partners and quality-focused sourcing standards to support consistency, presentation, and product reliability.
Do your products have compliance or supporting documentation?
Depending on the product type and market requirements, supporting materials may include documentation such as MSDS, SCPN, FDA-related records, and other applicable regulatory files.
Will product colors look exactly the same in person?
Colors may vary slightly depending on screen settings, lighting, and device display. We do our best to present product colors as accurately as possible.
Account & Support
Do I need an account to place an order?
No. You may be able to check out as a guest, depending on your checkout setup. Creating an account can make it easier to track orders and manage your information.
