ApexMakeup FAQ
Find quick answers about orders, shipping, payments, returns, products, and customer support.
We accept major credit and debit cards. Payments on ApexMakeup are securely processed through our payment partner, Airwallex.
Yes. We use secure checkout technology and trusted payment processing to help protect your payment and personal information.
If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible at support@apexmakeup.com.
Yes. After your order is successfully placed, you will receive an order confirmation email with your order details.
Shipping availability depends on destination, applicable shipping options, and current service coverage. Available shipping methods will be shown at checkout.
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Delivery times vary by destination, shipping method, customs clearance, and local carrier conditions. Estimated timeframes are shown at checkout where available.
Yes. If tracking is available for your order, we will send tracking details by email once your package has shipped.
Shipping delays can happen due to customs, carrier issues, weather, or high shipping volume. If your order appears delayed beyond the expected timeframe, please contact us with your order number.
Please email us immediately at support@apexmakeup.com. We cannot guarantee address changes once an order has entered processing or shipping.
We accept eligible return requests within 14 days of delivery.
Due to hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return unless they arrived damaged, defective, or incorrect.
Please contact us within 7 days of delivery at support@apexmakeup.com and include your order number plus clear photos of the item and packaging.
Approved refunds are typically processed within 5–10 business days, depending on your payment provider and bank processing times.
Shipping fees are generally non-refundable unless the return is due to our error.
Replacement availability depends on the product and stock status. If a replacement is not available, we may offer a refund or store credit where appropriate.
ApexMakeup offers makeup essentials for lips, eyes, and face, selected for everyday beauty routines and wearable modern looks.
Yes. Our collections focus on practical, easy-to-use beauty products designed for everyday application and comfortable wear.
Yes. We work with experienced manufacturing partners and quality-focused sourcing standards to support consistency, presentation, and product reliability.
Depending on the product type and market requirements, supporting materials may include documentation such as MSDS, SCPN, FDA-related records, and other applicable regulatory files.
Colors may vary slightly depending on screen settings, lighting, and device display. We do our best to present product colors as accurately as possible.
No. You may be able to check out as a guest, depending on your checkout setup. Creating an account can make it easier to track orders and manage your information.
You can contact us at support@apexmakeup.com.
We aim to respond as quickly as possible. Response times may vary depending on inquiry volume and time zone differences.
You can review our key policies on the website, including Privacy Policy, Terms & Conditions, Shipping Policy, and Refund and Returns Policy.
Still Need Help?
If you couldn’t find the answer you were looking for, our support team is here to help. Contact us anytime at support@apexmakeup.com.
